Our Values

Person Centred

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  • Our clients are at the centre of everything that we do. We offer a personal, professional service tailored by putting you first

  • Flexible responsive service to suit your needs and demands

  • Empowering you to stay in control of your own care through decision-making

  • We listen to the needs of our clients in order to create a tailor-made care package

  • We value and respect every client as an individual and are compassionate to their individual needs

 

Communication

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  • We are always here to listen to ensure that the we continue to meet your care needs 

  • Your feedback is always welcome in order for us to continually provide the right quality of care and to improve our services 

  • If you need to raise any concerns or complaints, we have a robust complaints procedure through our management team 

  • The Fairview Resources team will keep in regular contact and build a relationship that you can trust and rely on. 

  • You can be assured that all our communication is in line with the requirements of the confidentiality guidelines, Data Protection Act and GDPR

Quality Care

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  • We have high standards and expectations to bring the best outcome for our clients 

  • Our clients are safety is our priority. We ensure you are protected from harm by making sure that our carers are fully trained to recognise signs of abuse. Any concerns regarding your safety will be reported as we do not tolerate abuse. 

  • We have ongoing assessments, reviews and care planning to ensure our services meet the changing needs

  • CQC Compliant

 

Training & Management

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  • We only recruit and train the very best care assistants, who are caring and compassionate

  • We provide in-house training and client-specific training as we recognise that each client has different needs 

  • Our management team have regular quality checks to ensure we meet the best quality of care possible and we are constantly working on continuously improving.